Already opened goods are generally excluded from exchange. The purchase or remaining amount will be refunded within 14 days by bank transfer.
If you receive a wrong or damaged product despite our careful controls, we will of course exchange it. In this case, we will of course pay the postage. Please contact us in this case under:
email@example.com or +49 (0) 65 34 - 74 94 00
In case of transport damage, we will of course immediately provide a replacement. Please check the shipment immediately for completeness and intactness and have any damage noted directly upon receipt by the transport service provider. If it should happen that your package is so clearly damaged when it is handed over by the parcel carrier that damage to the goods can be assumed, then please refuse acceptance and have the package returned to us. Please inform us about this.
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